info@expressflyltd.com USA, UK, India, Turkey, Brazil, Afghanistan and Many More... +12133144462

## Frequently Ask Questions

## You are here:

- Home
- About us
- Careers

### Frequently Asked Questions

What follows are some of the most frequently asked questions about Express Way Fly LTD. To learn more, send us an email.

###### Who can file a freight claim?

Either the shipper, consignee, billing party or a third party logistics company may file a freight claim against a shipment, however only one claim per shipment maybe honoured by the carrier.

###### Why do I need to provide a copy of the shipper's invoice?

Per NMFC Item # 300110, an invoice must be provided to substantiate the value of the product. This invoice will not be distributed to a third party, unless otherwise required by law.

###### What if I discovered concealed damages after delivery?

It is the consignee’s responsibility to report concealed damages to the carrier. Please contact Express Way Fly LTD at +1 9724558253 and ask to speak with A Customer Service Representative. Concealed damages must be reported within 48 hours from the time of delivery.

###### How quickly can my shipments be delivered?

It depends, how quickly do you NEED it delivered? Express Way Fly LTD designs custom SOP’s around some of the strictest service level agreements in the industry. Whether there is a patient on a table and a medical device needs to be delivered within 90 minutes, or marketing material that needs to be delivered next day, Express Way Fly LTD will customize a solution around your specific needs.

###### Why would I want to use Express Way Fly LTD vs one of the other Express Way Fly LTD providers in the space?

Express Way Fly LTD pioneered the next flight out (NFO) industry back in 1990 and continues to innovate in the space to this day. We offer a customized online platform specifically designed for mission-critical delivery. Express Way Fly LTD maintains the highest levels of on-time service in the industry with the lowest failure rate, coupled with a strict focus on customer service. Express Way Fly LTD offers the latest technology providing the best visibility and tracking tools in the market place that will predicatively track the life of your Express Way Fly LTD order. With services that range from big box retail consolidation programs, to service part logistic solutions, there isn’t anything Express Way Fly LTD can’t do for you.

###### Why should a logistics company’s origins matter to me?

The roots and experience of a logistics provider will make a profound difference in the quality of its solutions and level of understanding its people demonstrate in your business. Most 3PLs come from a transactional transportation logistics background. While they can be strong in arranging air, ground, trans-oceanic or multi-modal shipments, their other logistics services may have been developed afterward, as complements to appeal to customers at either end of transportation. In contrast, Express Way Fly LTD is an industrial contract logistics provider. We come from industrial roots and have a perspective and understanding of exactly how logistics will improve your productivity and profitability throughout the supply chain.

- About us
- Company history
- our people
- Partners
- Careers
- faq
- Testimonials

#### Company news

- Raising productivity & morale in the warehouse March 25, 2016
- Seafield logistics goes into administration March 25, 2016
- Transport managers grow scarce March 25, 2016

#### How can we help you?

Our customer service standards provide information on how we will handle your enquiry. There is also compliments and complaints information to help you when you lodge feedback with us.

Contact Us